• Online Services
You are not currently logged in. You don't have to be logged in to use our services, however if you are an existing customer then logging in will speed up all processes. Additionally, more services will become available.

Customer Login

To login, enter your reference number and post code below. You will find your customer reference on your welcome letter, or any other correspondence sent to you.

Forgotten your details? Contact us and we can help.

Book a Service

You can book a Boiler Service using our online form to the right. Complete the form and one of our representatives will be in touch to arrange the date around you.

Gold Service Customers, login to auto-complete the form, and review when your next service is due.

Alternatively you can contact us or use the Live Chat facility to speak to one of our team and arrange an appointment.

Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Address

Contact Details

Appointment Details

Log a Fault

If you have a fault, please use the form to the right and a representative will be in touch.

For emergencies, don't delay, call us on 0345 257 0799.
Gold Service Customers, login to auto-complete the form.

Alternatively you can contact us or use the Live Chat facility to speak to one of our team and arrange an appointment.

Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Address

Contact Details

Fault Details

Send Feedback

We love to hear feedback from our customers, good or bad.

Please complete the form to the right to send any feedback along. Alternatively you can contact us or use the Live Chat facility to get in touch.

Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Contact Details

Ask a Question

Do you have a query about any of our services, or anything regarding your account?

Please complete the form to the right to ask a question. Alternatively you can contact us or use the Live Chat facility to get in touch.

Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Contact Details

Rearrange an Appointment

If you need to rearrange an appointment, please complete the form.

IMPORTANT If your appointment is within the next 72 hours, please contact us by phone.

Gold Service Customers, login to auto-complete the form.

Alternatively you can contact us or use the Live Chat facility to speak to one of our team and arrange an appointment.

Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Address

Contact Details

Appointment Details

Update Details

It's important to keep our records up to date so we can contact and identify you easily.

If any of your details have changed please complete the details to the right to inform us of any changes.

NOTE: If you are logged in these details will be pre-completed automatically.

Note that changes will not be reflected immediately. All changes must be approved, and can take up to 48 hours to appear.
Account Details

Enter your customer reference, or gold service reference, below

If you belong to a housing association, please enter the name here. Otherwise leave blank

Address

Contact Details